Refund policy
At GIGGLY, we carefully check every product before dispatch to ensure it reaches you in perfect condition. Since our pieces are specially made with attention to detail, we follow a strict return and exchange policy.
1. Eligibility for Return/Exchange
- No return or exchange will be accepted without an unboxing/opening video.
- The unboxing video must be continuous and clearly show the package, shipping label, and product from the moment the package is opened.
- Any issue must be reported to us within 2 days of receiving the product.
- Only size-related issues are eligible for exchange.
- Returns or exchanges due to change of mind, colour preference, styling preference, or any other reason will not be accepted.
2. Size Exchange
If you have received the wrong size or the selected size does not fit, you may request an exchange within 2 days of delivery, subject to availability of the required size.
The product must be:
- Unworn and unused
- Unwashed
- Free from stains, marks, perfume, or any damage
- Returned with all original tags and packaging intact
3. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery and share the complete unboxing video along with clear photographs/videos of the issue. Requests without the required unboxing video may not be considered.
4. Non-Returnable Products
Products that are worn, washed, altered, damaged after delivery, or missing original tags will not be eligible for exchange.
5. Exchange Shipping
Once your exchange request is approved, our team will guide you through the exchange process. Additional shipping charges may apply depending on the circumstances of the exchange.
6. How to Raise an Exchange Request
To request an exchange, please contact GIGGLY customer support within 2 days of receiving your order, mentioning your order number and sharing the required unboxing video.
Please note: Placing an order with GIGGLY means you agree to and accept the above Return & Exchange Policy.
